This is a special, secure section on our website, where each subscriber has access to information about the personal account, company, services, etc.

Personal account is located at my.alphanet.su

On the page my.alphanet.su – enter the login and password specified in the contract.

You need to send a letter to info@alphanet.su, in the letter you must specify your BILLXXXXXXX subscriber number, name and surname or call the office at 250 50 300.

Please note that the login and password will be sent to that mail by letter or to that phone in the form of SMS, which were indicated by the subscriber at the conclusion of the contract.

• Online payment. Your contract contains a username and password from the personal account on the site my.alphanet.su. In the payment section there are all instructions.
• Payment through the bank. In the personal account of the subscriber has our details for payment. It is obligatory to indicate the customer number BILLXXXXXXX in the payment details when paying at the bank. Attention! Interbank transfer may take up to 3 business days.
  
  OUR BANK DETAILS:
  Bank of Cyprus
  Account Number 357024724536
  IBAN CY23002001950000357024724536
  SWIFT BCYPCY2N
  SUPERDACH LIMITED

• Payment in our office. By addresses:
• Main office: Leoforos Omonoias, 133, 8th floor, office 1, Limassol
• Sales office: Vasileos Georgiou I 91, Germasogeia Municipality, Limassol

Given the seasonal format of residence of residents in Cyprus, the company Alphanet offers the service "Temporary voluntary blocking" by activating the service from your personal account. For only 5 euros you are moderating to suspend the monthly charge-off of subscription fees for up to three months. Frost from 4 months costs 5 euros per month. Detailed conditions read in your account, or specify in sales offices in person or by phone 250 50 300

You can call the office by entering your BILLXXXXXXX subscriber number, and we will send you a WiFi password to the registered phone number.

You need to log in to my.alphanet.su. In the menu, select "Change Package", select the tariff plan you are interested in and click the "Update" button

Everyone faced a situation when returning from vacation or after a weekend spent outside the home, the balance on the personal account is less than we would like, but there is no opportunity to replenish. It is in this situation that you can take the promised payment. To do this, just go to your personal account, which is also available with a negative balance, where you can activate the service for three days.

Measure the connection speed on a computer connected to the router with a cable. The data of measurements on WI-FI, will differ from measurements on the computer, some mobile devices may not support the stated speed.

Check the Internet connection for the following points:

• Check if the router is plugged in (the indicator is green)
• Check if the Internet cable is connected to the router (port marked "Internet") and to the injector (small black power supply)
• The injector must be plugged in (the indicator is green).
• The wire from the router (LAN1 port) is connected to the Injector port called "Gigabit data".
• The cable leading to the antenna comes out of the Injector port "Gigabit Data + Power".

Checked all the items, but there is no Internet connection?

• Call our office: 250 50 300 or write a letter to info@alphanet.su